Shipping policy

Shipping & Delivery Policy

Last Updated: January 7, 2026

Thank you for supporting Dan Charatin's Kenpo Karate Organization, LLC. We take pride in creating custom martial arts gear specifically for our students. Please review our shipping practices below.

1. The Custom Fulfillment Process

Unlike traditional retail, our products are made-to-order. Once you place an order and it is approved, it enters the fulfillment stage.

  • Fulfillment Time: It typically takes 2–5 business days to create your apparel (T-shirts, hoodies, etc.) or gear.

  • Peak Seasons: During holidays or special school events, fulfillment may take up to 7 business days.

2. Shipping Estimates (Domestic & International)

Once your order has been fulfilled, it is handed over to a third-party carrier (USPS, FedEx, or UPS).

  • USA Standard Shipping: 3–5 business days after fulfillment.

  • International Shipping: 10–20 business days depending on the destination and customs processing.

  • Combined Delivery: Total time from "Order Placed" to "At Your Door" is typically 7–12 business days for US orders.

3. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

  • Flat Rate: We offer standard flat-rate shipping for most apparel.

  • Tracking: You will receive a shipping confirmation email with a tracking link as soon as your order leaves the Printful facility. Please allow 24 hours for the link to become active.

4. Illinois Tax & Compliance (2026 Update)

As an Illinois-based business, we comply with the Illinois Destination-Based Sales Tax rules effective January 1, 2026.

  • All orders shipped within Illinois will be taxed at the rate of the delivery destination.

  • Please ensure your shipping address is accurate to avoid the state-mandated 15% "undetermined location" tax rate.

5. Customs, Duties, and Taxes (International Only)

[Your School Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Lost or Damaged Packages

If your tracking says "Delivered" but you haven't received the package, or if your items arrive damaged:

  • Please notify us at [Your School Email] within 30 days of the estimated delivery date.

  • For damaged items, please include clear photos of the product and the packaging for our quality review with Printful.